Steps:
- Pull up Resident Ledger
- Click on "More Actions"
- Click on "Remove From Collections"
- Click "Yes" on remove collections box
- Add/Remove any charges that need adjusting
- Click on "More Actions"
- Click "Revise Financial Move-Out"
- Click on "More Actions"
- Click on "Exclude from Collections"
- Add in reason for excluding from collections (ex: FMO edited)
- Send new FMO and changes to Debt Recovery at hrarecovery@horizonra.com.
Screenshots:
Video:
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