Consistent Delinquency Follow-Up

Steps:

Delinquency is most successful when it is consistent and firm.

1. Delinquency is a daily task. Pull a delinquency report each day. 
2. All delinquency follow-ups should be documented in DQ notes in Entrata.
3. All delinquent accounts should be audited to make sure that charges are correct.
4. Check and know the schedule of the automatic DQ emails that are sent through Entrata.
5. Put together a plan of follow-up for the month. This plan should include:
   • Texting all delinquent accounts that rent is due the day before late fees hit. A sample text would be, "Hello! This is a friendly reminder that rent is due. Please pay by the end of the day to avoid late fees. Thanks!"
   • Follow state/local laws for late rent and other notices.
   • All delinquency should be called ASAP upon rent becoming late.
   • All delinquency should be contacted daily/consistently until contact is made.
   • The contact made can vary between calls, texts, emails, notices, and walk and knocks.
   •  Diversify the times of the day that you are contacting if you are not able to get in touch with certain residents.
   • Once you have collected all rent for that month, you can focus on future move-ins. Verify their scheduled charges and remind them to make a full payment before move-in. 
6. Each month your goal should be to hit zero delinquency. This means that all balances (even small) are collected before AME.

Example of a monthly delinquency calendar: