Emergency Situations

Purpose (Why we do this):

To rapidly respond to emergency service requests and property related issues.

Policy (What you’re supposed to do):

• Maintenance team to be available 24 hours a day for emergency purposes. This requires an on-call schedule to be established. Maintenance team members are required to know the location of water shutoffs to buildings and property.
• Property Managers need to be available 24 hours a day in the event of a catastrophic emergency (fire, smoke, explosion, water discharge, and natural disaster). Communication needs to be documented and information needs to be immediately brought to the Regional's attention in the event of major property damages or loss.
• A list of phone numbers for vendors, employees, and first responders needs to be available to all staff in the event of an emergency.
• Please follow the procedure for incident reporting for all major emergency situations on site. Consult with your regional if you are unsure if an incident report is needed. 

Procedure (HRA Way!): 

Below is a list of emergency situations that would require Maintenance personnel to respond immediately:

• Fire
• Flood/Active Leak
• Lockout (Apt, or Garage)
• Unusable toilet (If only one bathroom available in the apartment)
• Unsecured Apt (Break-in, broken window, etc)
• Refrigerator problems (i.e. no power)
• Alarm systems
• A/C Issues when temperatures exceed 85 degrees
• Heating issues when temperatures reach unsafe levels
• Power Outage/Serious electrical concerns
• Smoke Alarm/Detectors
• Natural Hazards (Tree falls, ice)
• Natural Disasters