Turn Preparation

Purpose (Why we do this):

Turn preparation is a year-round necessity for ensuring the smoothest possible turn season and resident transitions. With the busiest season of the year, preparation is essential for success.

Policy (What you're supposed to do):

• Evaluate vendors.
• Annual or Biannual inspections of apartment condition.
• Setting expectations and relationships with vendors (old/new).
• Evaluate full-time staff and current roles.
• Review budget from the previous year, and make adjustments as needed. (Equipment, supplies, labor)
• Set individual and property goals for the upcoming turn season.
• Ensure future projects and improvements (if corresponding with turn) are properly scheduled out and budgeted for.
• Survey Results: INSPECT the feedback from new residents and their experiences during summer turn, and implement a plan to improve all aspects of our service. (SWOT)

Procedure (HRA Way!):

1. Review Survey Results from previous year, team SWOT and create upcoming turn goals
2. Perform annual/bi-annual inspections
3. Review budget and forecast your potential expenditures
4. Evaluate full-time staff and their current roles (Make adjustments as needed to best fit upcoming turn)
5. Evaluate vendors and set clear expectations

Schedule any major projects/property improvements before turn kicks off