Purpose (Why we do this):
Horizon is dedicated to provide superior customer service at all times. A survey is sent upon completion of service requests to ensure residents are satisfied the work completed in their apartment.
Policy (What you’re supposed to do):
All service requests should be marked "completed" in Entrata when the request is completed.
Procedure (HRA Way!):
Managers and Maintenance Supervisors should be reviewing the survey results at least 1x a week. The survey results are emailed to Managers on Monday morning.
The Work Order Satisfaction report can also be found in Entrata by going to Reports > Company Reports > Maintenance > Work Order Satisfaction
The Manager or Maintenance Supervisor should contact residents that report negative feedback to determine what needs to be done to provide satisfactory service.
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