Purpose (Why we do this):
Within the company, HRA has a ton of resources. We want to make sure you know who to go to in different scenarios, so you get the correct information in a timely manner.
Policy (What you’re supposed to do):
Look at the scenarios listed below; the corresponding contact point attached will be your resource to answer your questions.
Procedure (HRA WAY!):
| FAQ/Scenario | Contact 1 | Contact 2 |
| AME questions | Property Accountant | accounting@horizonra.com |
| Accrual reconciliation | Property Accountant | accounting@horizonra.com |
| Bank deposit adjustments | Property Accountant | accounting@horizonra.com |
| Owner distributions | Property Accountant | accounting@horizonra.com |
| Financial statement review | Property Accountant | accounting@horizonra.com |
| Vendor payments | Property Accountant | accounting@horizonra.com |
| Invoice questions | Regional Manager | accounting@horizonra.com |
| Invoice coding | Property Manager | Regional Manager |
| Budget tool questions | Regional Manager | accounting@horizonra.com |
| Payroll tax questions | Regional Manager | accounting@horizonra.com |
| Vendor set up | vendors@horizonra.com | accounting@horizonra.com |
| Transaction management & underwriting | Regional Manager | assetmanagement@horizonra.com |
| Investor and lender relations | Regional Manager | assetmanagement@horizonra.com |
| Analytical support/financial modeling | Regional Manager | assetmanagement@horizonra.com |
| Tax appeals and analysis | Regional Manager | assetmanagement@horizonra.com |
| Revenue management | Regional Manager | assetmanagement@horizonra.com |
| Financial analysis & reporting | Regional Manager | assetmanagement@horizonra.com |
| Contract management | Regional Manager | assetmanagement@horizonra.com |
| Purchasing initiatives | Capital Project Manager / Regional Manager | assetmanagement@horizonra.com |
| Capital projects and improvements | Capital Project Manager / Regional Manager | assetmanagement@horizonra.com |
| Capital project management | Capital Project Manager / Regional Manager | assetmanagement@horizonra.com |
| Rehab projects | Capital Project Manager / Regional Manager | assetmanagement@horizonra.com |
| HRA development | Capital Project Manager / Regional Manager | assetmanagement@horizonra.com |
| Interior design | Capital Project Manager / Regional Manager | assetmanagement@horizonra.com |
| Past account collections | Debt Recovery Ticket via the Source | |
| Payment plan agreement options | Debt Recovery Ticket via the Source | |
| Third party agency status | Debt Recovery Ticket via the Source | |
| FMO corrections and balance update | Debt Recovery Ticket via the Source | |
| Pay Ready access | Debt Recovery Ticket via the Source | |
| Final balance verification | Debt Recovery Ticket via the Source | |
| Property brand & marketing guidelines | creative@horizonra.com | |
| Property fonts, colors, and logos | creative@horizonra.com | |
| Custom design requests | Custom request form through the Creative Portal on the Source | |
| Canva account | creative@horizonra.com | |
| Canva ordering | creative@horizonra.com | |
| Canva template requests | creative@horizonra.com | |
| Canva training | creative@horizonra.com | |
| Creative Portal/Design Gallery (in The Source) | creative@horizonra.com | |
| Reviews & reputation | creative@horizonra.com | |
| Social media & SOCi | creative@horizonra.com | |
| Print marketing, omnipresence, and POP | creative@horizonra.com | |
| Benefits | HR Ticket via the Source | |
| Recruiting & onboarding | HR Ticket via the Source | |
| Healthy with Horizon | HR Ticket via the Source | |
| Payroll questions | HR Ticket via the Source | |
| Timekeeping | HR Ticket via the Source | |
| Job postings | HR Ticket via the Source | |
| Employee performance concerns | Regional Manager | HR Ticket via the Source |
| Onboarding/Offboarding/Employee changes | Onboarding/Offboarding Ticket via the Source | |
| Microsoft Office 365 set up | Tech Support Ticket via the Source | |
| Hardware support, maintenance and repair | Tech Support Ticket via the Source | |
| Internet, phone, printer contracts | Tech Support Ticket via the Source | |
| Miscellaneous technical difficulties | Tech Support Ticket via the Source | |
| Online presence management | Marketing Ticket via the Source | |
| Online traffic analysis | Marketing Ticket via the Source | |
| Online advertising assistance | Marketing Ticket via the Source | |
| Optimize property websites | Marketing Ticket via the Source | |
| Entrata training support and troubleshooting | Help Desk Ticket via the Source | |
| Lease paperwork modifications | Help Desk Ticket via the Source | |
| Entrata support tickets | Help Desk Ticket via the Source | |
| Account manager training | Help Desk Ticket via the Source | |
| Late fee/charge reversals & payment transfers | Help Desk Ticket via the Source | |
| Source access - login, report recipients, etc. | Help Desk Ticket via the Source | training@horizonra.com |
| Recruiting & onboarding | chollenkamp@horizonra.com, lpalmer@horizonra.com | |
| HRA Culture | chollenkamp@horizonra.com, lpalmer@horizonra.com | |
| Risin' with Horizon | chollenkamp@horizonra.com, lpalmer@horizonra.com | |
| The Source troubleshooting | development@horizonra.com | |
| Manager & leadership training | cgilson@horizonra.com | training@horizonra.com |
| Sales & marketing training | Property RLS | training@horizonra.com |
| Entrata training & troubleshooting | training@horizonra.com | |
| Onboarding preparation assistance | Property RLS | training@horizonra.com |
| Edge2Learn troubleshooting | cgilson@horizonra.com | training@horizonra.com |
| Credit card reconciliation & training | emurray@horizonra.com | |
| Mentorship Program | lpalmer@horizonra.com |
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