Rent Check Policy

Brought to you by the Optimization & Ancillary Services team

Policy:

At HRA we exercise extraordinary fiscal responsibility and superior customer service by allowing residents to pay by check (personal, cashiers, and money order).

Horizon standard of excellence requests that properties scan and assign checks ASAP once received from the resident. Any checks received should be scanned by end of business that same day.

Sites are required to have locked drop boxes for checks.

Once checks have been scanned, they should be stored in the property’s safe. After 30 days and at the confirmation of the payment being processed, all checks should be shredded.

NOTE: If a payment is returned with the reasoning “Refer to Maker” this usually means the check has already been cashed or is for the wrong amount. At that time the site should investigate the situation and reach out to its corporate accountant before shredding the monthly batch. 

See attachment for return reasons.