Horizon Student Renewal Plan

Modified on Wed, 23 Apr at 2:25 PM

The Horizon Student Renewal Plan is a workbook designed to help you plan strategic renewal communication. Print out the Renewal Plan timeline, fill in the dates, and start planning!

When planning your renewal specials, consider events and activities that affect your target audience like on campus events, sporting events, holidays, trending topics, and pop culture.

Renewal email templates are found in Entrata. To use them: Go to Message Center > Create New > Select Recipient > Compose Message > Use Template > Choose from Template Library > Renewal Email Templates > Select Template > Use Selected. Once the template is selected, customize it to fit your property. For additional Message Center best practices, tips, and tools, click here.

This year, there are four all-inclusive renewal campaigns in Horizon’s Canva for Teams space. These campaigns include banners, flyers, posters, yard signs, postcards, stickers, email banners, social media posts, and more. Search your theme and select projects to access all the customizable templates for each campaign. Each template is ready to be easily branded with your property’s font and colors. Customize the template with your text and lifestyle images.

Print out the Renewal Evaluation and complete every two weeks (or as needed) to evaluate renewal communication success and share results with your property manager. If there are any areas that need improvement, please contact the Marketing team for an evaluation and resources.

If you have design questions, please reach out to design@horizonra.com.

If you have any questions or suggestions for this workbook, please reach out to marketingdepartment@horizonra.com.

Renewal Strategies

Yes/No/Maybe

The Yes/No/Maybe board in the Source is your must-use tool for tracking your resident’s renewal status and communication.

During renewal season, each team member should always be logged into the YNM so as communication happens, either through phone, text, or in-person, it can be tracked thoroughly.

For efficient YNM operation:

Contact all “Unknown” residents first.
Log detailed notes of the interaction and what your resident tells you.
Renewal communication is everyone’s job. Divide and conquer with the team.
Urgently communicate to your residents about signing their renewal offers when they come into the office or are seen around the community.
Do not take “No” for an answer unless they have signed a lease elsewhere or have a valid reason for not renewing.
As soon as a renewal lease is countersigned, update the resident’s YNM status to “Renewed.”

Yes/No/Maybe tutorial video here.

Walk & Knocks

Walk and knocks should be done consistently throughout the renewal season to capitalize on communication with your residents. This strategy helps you get to know your residents and allows them to get to know you.

For efficient walk & knocks:

Bring an iPad or notebook so you can track communication as you go door to door.
Divide and conquer with your team to maximize results and have a buddy with you to tag team the sale.
Always have goodies or swag to give away (pie, snacks, masks, etc.).
Ask if they know their roommate’s plans.

Late-Night Leasing

Quality follow-ups require us to be nimble in our communication methods and contact time. By hosting late night leasing sessions with the team, this allows our follow-ups to occur in the evening when we will have a higher chance of connecting with our residents.

These can be made fun with the team by including dinner, a dress-up/down theme, or extra incentives (depending on budget).

Effective late-night leasing:

Set goals
- How many contacts do you wish to achieve?
- How many leases/renewals do you want to sign?
Outgoing call focus
- Send a text if you don’t reach them.
Extend your Jive hours during the event so you can receive incoming calls.
Be personable & enthusiastic

Maintenance Team Involvement

Be sure you get your maintenance team involved in renewals; after all, they see our resident the most! Doing so will help build up the community feel of your property, because everyone will be involved with getting the residents to stay.

Here are some maintenance specific ideas:

Keep goody bags with renewal specials and deadlines on their cart so they can leave them when entering for service requests.
Use window paint or POP on maintenance golf carts to communication deadlines around the property.
Order shirts for the maintenance team that promotes your property and renewals.
Offer incentives for your maintenance team so they’re excited to help get renewals; plus, renewals=less turn!

Goals & Incentives

Keep your leasing team motivated by having visual goal boards in the office. Be sure the team is all on the page with the property’s renewal goal and help them stay motivated by breaking it down into weekly goal numbers.

Do you have incentives in place for the team? Get their feedback on what they would want when they achieve these goals; it doesn’t always have to be commission based but maybe it’s a salon or coffee gift card, team dinner, day off, etc.

By setting a clear goal and communicating frequently, this will keep your team motivated and excited to celebrate each and every lease!

Renewal Campaign Timeline

Renewal Campaign Launch Date: _________________

4-6 Weeks Before: _________________

Select a theme
Reach out to Marketing and Training to establish a list of materials needed
Order print materials
- Banners, feather flags, bandit signs, team t-shirts, labels, stickers
Order collateral supplies
- Tote bags, t-shirts, hats, magnets, drinkware

2-3 Weeks Before: _________________

Create POPs
Schedule renewal posts on Sprout Social
Draft email campaign
Draft text messages
Send Pre-Renewal email in Message Center
Plan RAW week

1 Week Before: _________________

Send Renewal Email #1 Resident
Send Renewal Email #1 Cosigner
Send Text Message to Residents
Post RAW week calendar on IG + FB
Post FB events for each event
Post RAW week daily countdown on IG story + SC

Week Of: _________________

Install banners around community
Place Renewal Introduction POP around community
Post renewal letters on door

Launch Day: _________________

Put up bandit signs first thing in the morning
Every team member wearing renewal shirt
Text resident’s RAW week schedule
Update A frame
Place Renewal Kickoff POP around community
Send Renewal Email #2 Resident
Send Renewal Email #2 Cosigner
Resident Appreciation Week
- Day 1:_______________
  - Post on IG + FB, Today’s event
- Day 2:_______________
  - Post on IG + FB, Today’s event
- Day 3:_______________
  - Post on IG + FB, Today’s event
- Day 4:_______________
  - Post on IG + FB, Today’s event
- Day 5:_______________
  - Post on IG + FB, Today’s event
  - IG + FB - Thank you for attending resident appreciation week! With pictures of resident and team at RAW
- Post daily on IG story + SC

1 Week After: _________________

Evaluate campaign
Send Renewal Email #3 Resident
Send Renewal Email #3 Cosigner
Post photos of residents renewing

Renewal Incentive Deadline: _________________

1 Week Before Incentive Deadline: _________________

Place Renewal Incentive POP around community
Text residents
Post FB event
Post daily countdown on IG story + SC

3 Days Until Incentive Deadline: _________________

Send Renewal Email #4 Resident + Cosigner
Walk & Knock’s – Bring iPad + goodie (snack, pizza, pie, etc.)
Call residents Yes No Maybe List

Incentive Deadline: _________________

Every team member wearing renewal shirt
Send Renewal Email #5 Resident + Cosigner
Call residents Yes No Maybe List

1 Week Before Renewal Deadline

Send Renewal Email #6 Resident + Cosigner
Place Renewal Deadline POP around community
Post Countdown on IG + FB
Post renewal flyers on doors
Call Residents on Yes No Maybe List

Renewal Deadline: _________________

Every team member wearing renewal shirt
Place Renewal deadline POP around community
Send Renewal Email #7 Resident + Cosigner
Post on IG + FB
Send text message

Social Media + Renewals

	Facebook	Instagram	Instagram Stories/Snapchat
Posting Schedule	3+ days per week	3+ days per week	Multiple times per day
Content	Picture, video, graphic	Picture, video, graphic, boomerang	Picture, video, graphic, boomerang
Photo	Highly quality photos (filter free) of residents enjoying amenities/renewing
Video	Why Do You Love Living at ______? “My name is Paula. I’m from Costa Rica and I love living at UC Denton because all of my friends live here.” Show footage of Paula hanging out in her apartment with her friends or walking through the community waving at her friends. “Hey, I’m Armando. I’m from Fresno and my favorite thing about The Zone is the basketball court.” Show footage of Armando playing basketball with his friends. “Welcome to the life of Roscoe” Show footage of animal walking around the property using the dog park, etc. Have the animal “sign a renewal” and stamp their paw print on a blank contract. #PetsofPropertyName “A Day in the Life of _______.” A resident who embodies the lifestyle of your community. Using the amenities, studying in their apartment, hanging out with friends.		Show “behind the scenes”: · Prep before an event · Making goodies bags for residents · Writing on chalk to announce renewal message · Leasing consultants making renewal phone calls, “We’ll be calling you today!”
Graphics	Create FB event for renewal deadlines, renewal events	Renewal Countdown “Only 3 days left to renew!” #renewtoday	Create a Poll: Did you know that it’s renewal season? Who likes moving? “Nope” “Yikes” Post results - Moving sucks! Why not stay and renew today? Ask a question: Does anyone have any renewal questions or any questions in general? Reply to all of the responses and post the good questions/responses.

Email Campaign Templates

Pre - Renewal Email Student

Subject:

We’re Here for You

Body:

Dear *Resident_Name*,

On behalf of *Property_Name* team, we would like to thank you for putting your trust in us and calling *Property_Name* your home.

Customer service is our top priority and we hope you know that we are here to assist you and make your living experience the best it can be.

Our team is here for you:

Property Manager Name
Assistant Manager Name
Leasing manager Name
Leasing Agent Names
Maintenance Supervisor Name
Maintenance Technician Name
Porter or Shuttle Driver Name

Please feel free to reach contact us at leasing@thezone.com or call us at 979-485-0516 if there is anything you need.

Thanks,

The Zone Team

Renewal Email #1 Student

Subject: The Zone’s Lease Renewal Information

Body:

Good Morning *NAME_FIRST*,

We are only two weeks away from renewals! Now is the time to talk to your roommates and parents about your 2023-2024 housing plan.

Your renewal offer will be available on October 15^th. Renew before winter break, December 17^th, for the best possible deals!

Not ready to commit? No worries. You can still renew by March 5th, but we can't guarantee our best rates.

As of March 5th, all apartments that have not renewed at will be on the open market. If your apartment hasn't been leased yet, you can still renew, but at pre-leasing rates.

Long story short, the secret to saving money is to renew earlier than later!

Questions? You can send us an email at leasing@thezone.com or give us a call at 979-485-0516. Any of our team members would be happy to chat with you regarding your housing options in College Station!

We look forward to another great year! Go Aggies!

Thanks,

The Zone Team

Renewal Email #1 Cosigner

Subject: The Zone’s Lease Renewal Information

Body:

Good Morning *NAME_FIRST*,

Have you talked to your student about their 2023-2024 housing plans? Now's the time!

Your student's renewal offer will be available on October 22nd. Renew before winter break, December 17^th, for the best possible deals!

Not ready to commit? No worries. Your student can still renew by March 5th, but we can't guarantee our best rates.

As of March 5th, all apartments that have not renewed at will be on the open market. As long as your student's apartment hasn't been leased yet, they can still renew, but at pre-leasing rates.

Long story short, the secret to saving money is to have your student renew earlier than later!

Questions? You can send us an email at leasing@thezone.com, or give us a call at 979-485-0516. Any of our team members would be happy to chat with you regarding your student's housing options in College Station!

We look forward to another great year! Go Aggies!

Thanks,

The Zone Team

Renewal Email #2 Resident and Cosigner

Subject: Your 2022-2023 Lease Renewal is Now Available

Body:

Good Afternoon *NAME_FIRST*,

It's that time of year, renewal season! You are now able to renew your lease agreement for 2023-2024. If you would like to renew, you can renew online, and your renewal agreement will start immediately after your current lease ends.

Save your spot now, and lock in our best prices of the year. Additionally, people that renew early may qualify for additional Cash Back! Renew today in your 4 Bedroom and get $400 bonus Cash Back! 2 bedrooms will get $250 Cash Back! These cash awards are time sensitive!

Here are the dates for the cash back tiers:

Tier 1: October 22nd – October 31st

$400 Cash Back – 4 Bedroom

$250 Cash Back – 2 Bedroom

Tier 2: November 1st – December 17th

$250 Cash Back – 4 Bedroom

$150 Cash Back – 2 Bedroom

As a reward for renewing now, you will lock in our best rental rates for next season. The last day to renew your lease is March 5th!

Your new renewal offer is available in your resident portal on our website. Log in today and review your offer or click here. Please do not hesitate to contact us with any questions you may have. Renewing is easy and FREE, and you can complete everything online today!

Thank you so much for choosing The Zone for your student housing. We are proud to offer the best value in the College Station student housing market!

If you have any questions, please give us a call at 979-485-0516 or reply to this email!

Thanks,

The Zone Team

Renewal Email #3 Resident

Subject: The Zone Renewal Lease FAQ

Body:

Good Morning *NAME_FIRST*,

Renewal season is finally here! Let’s go over our frequently asked questions:

What is a “renewal”?

A lease renewal is a new lease that starts immediately after your current lease ends. It’s free to renew.

Why do I want to renew?

Moving is expensive! Moving takes time! We save you money when you decide to renew and even pay you to stay in your 2 or 4 bedroom apartment. We offer the lowest prices to lease renewals!

How do I renew?

As students and young professionals, we understand you have a very busy schedule. We’ve made it seamless and easy for you to complete your renewal paperwork. All you have to do is go to your renewal offer on your resident portal. After you’ve accepted your offer a lease will be generated and sent your way to be signed electronically! It’s that easy.

Why do I need to renew so early? I just moved in.

It’s never too early! We offer more incentives to early birds who decide to renew. We have a limited number of renewal transfers available. If you don’t renew by March 5^th, your room is on the open market. This means that your room will be available for a new tenant to rent for a summer/fall move in.

If I renew, will my guarantor have to sign again?

Yes and their lease is just as easy to sign as yours via the online resident portal.

When will my renewal rate be effective?

Your new rate will start after your current lease ends.

Can I transfer to a different apartment?

Yes! There are limited spots available for transfers. Please come to the office ASAP to discuss your options.

Can I upgrade to a Platinum apartment?

Absolutely. If all roommates renew together, we will upgrade your unit with brand new appliances, carpet, and more! Stop by the office to talk to us about upgrading!

Can I request different roommates?

We would love to have you another year and will do everything we can to accommodate your preferences!

I forgot my resident portal log in. Help!

Go to zoneatcollegestation.com, click resident tab, User Log In, forgot password. A link will be emailed to you.
Call the office at 979-485-0516 and we can update your email address and reset the password for you.

If you have any questions or concerns that we haven’t covered please give us a call or email us here.

Thank you,

The Zone Team

Renewal Email #3 Cosigner

Subject: The Zone Renewal Lease FAQ

Body:

Good Morning *NAME_FIRST*,

Renewal season is finally here! Let’s go over our frequently asked questions:

What is a “renewal”?

A lease renewal is a new lease that starts immediately after your student’s current lease ends. It’s free to renew.

Why do I want to renew?

Moving is expensive! Moving takes time! We save you money when you decide to renew and even pay you to stay in your 2 or 4 bedroom apartment. We offer the lowest prices to lease renewals!

How do I renew?

You and your student renew online. We’ve made it seamless and easy for you to complete your renewal paperwork. All you have to do is go to your renewal offer on your resident portal. After you’ve accepted your offer a lease will be generated and sent your way to be signed electronically! It’s that easy.

Why do I need to renew so early? My student just moved in.

When will the renewal rate be effective?

Your new rate will start after your current lease ends.

Can my student transfer to a different apartment?

Yes! There are limited spots available for transfers. Please have come to the office ASAP to discuss their options.

Can my upgrade to a Platinum apartment?

Absolutely. If all roommates renew together, we will upgrade their apartment with brand new appliances, carpet, and more! Stop by the office to talk to us about upgrading!

Can my student request different roommates?

We would love to have them another year and will do everything we can to accommodate their preferences!

I forgot my resident portal log in. Help!

Go to zoneatcollegestation.com, click resident tab, User Log In, forgot password. A link will be emailed to you.
Call the office at 979-485-0516 and we can update your email address and reset the password for you.

If you have any questions or concerns that we haven’t covered please give us a call or email us here.

Thank you,

The Zone Team

Renewal Email #4 Resident and Cosigner

Subject: Only 3 Days Left to Renew

Body:

Making the right choice of where to live was one of the best housing decisions you've made. Now is the time to affirm that decision and renew your lease. It's not too late to renew your lease, the deadline is March 5th. Consider the following and the answer becomes clear!

Best Value: You get the most apartment for your $$$ at The Zone! Spacious floor plans,

Large bedrooms, Beautiful grounds, Close to campus, Individual leases, and Utility package

Moving is $$$: Moving is hard. Don't do it! It takes time, money, and it's stressful. Signing a lease renewal is much easier and only takes 5 minutes.

Amenities You Want: At The Zone, we strive to provide you with the best amenities in Eugene. 24-Hr gym, tanning, pool, basketball & volleyball courts, weekly resident events, free snacks, free printing and free coffee. All included with your rent at The Zone!

Click/tap here to view your renewal offer.

If you have any questions, please email us at leasing@zoneatcollegestation.com or give us a call at 979-485-0516.

Thanks,

The Zone Team

Renewal Email #5 Resident and Cosigner

Subject: TODAY IS THE LAST DAY TO RECEIVE $400 CASH BACK

Body:

Good Morning *NAME_FIRST*,

Today is the LAST DAY, to secure the rate on your renewal offer. Renew before today, March 5^th at 6pm to lock in your offered rate and your apartment for another year!

Accepting your renewal offer only takes a couple of minutes. To renew your lease, simply log into your resident portal here and accept your renewal offer, then sign the renewal lease.

We have enjoyed having you as a resident this year, and hope that we can have you as one again next year!

If you have any questions, stop by the leasing office or call us at 979-485-0516. We are more than happy to help in any way we can!

To view your current renewal offer again click here.

Thanks,

The Zone Team

Renewal Email #6 Resident and Cosigner

Subject: Notice to Vacate for Non-Renewal

Body:

*NAME_FIRST* *DATE*
*UNIT_NUMBER*

Our records show that you have not yet renewed your lease with The Zone that is scheduled to terminate on *LEASE_EXPIRATION_DATE*.

After March 5th, 2023 your room will be placed on notice to vacate. This means we expect you will be moving out on *LEASE_EXPIRATION_DATE*, and the room will be assigned as an available room for our incoming residents that are now pre-leasing for 2023-2024. Also, on that date, our renewal rates on all non-renewed rooms are scheduled to increase. You will need to renew your current contract in order to avoid being placed on notice.

This letter serves as your official notice to renew your contract before it is officially placed on notice to vacate.

Renewal contracts can be completed in person at our rental office, or online through your resident portal, which can be accessed through our website at www.zoneatcollegestation.com. Please complete this process promptly to avoid losing your room. Although contract renewals will still be available after March 5th, current residents will not be guaranteed a spot after that date.

If you are interested in renewing, but are unhappy with your current living situation, we may be able to assist you with transferring, but these spaces are limited. Please contact the leasing manager immediately at asingmanager@zoneatcollegestation.com.

If you have any questions, please give us a call at 979-485-0516 or email us at leasing@zoneatcollegestation.com.

Thank you,

Jane Smith

Property Manager

Renewal Email #7 Resident and Cosigner

Subject: Don’t Miss Out! Only a Few Hours Left to Renew!

Body:

Insert a graphic describing the deadline. Example provided.

Today is the last day to secure your spot for Fall 2023! After today your apartment will become available to incoming residents and rates will increase. Click here to renew!

If you have any questions, please contact the office.

Thank you,

The Zone Team

Renewal Incentive Ideas

Special renewal rate
Friend referral bonus
Tiered cash back incentives
Waived transfer fee (floorplan change)
All roommates renew and get $$$
Renew and prelease your apartment for a prize or raffle
Big trip giveaway
25 Days of Christmas giveaway
Apartment Upgrades
- Accent wall
- Professional carpet cleaning
- 2 hours of free housekeeping
- Valet trash
- Furnished

Resident Appreciation Week Ideas

The goal of Resident Appreciation Week (RAW) is to have mini events that keeps the resident in the office for a few minutes, so the leasing team can open a dialogue. Ask how are things going? Is there an opportunity to improve their living situation? Do they know what a lease renewal is?

Check out some of the events below!

Examples:

Breakfast Buffett
Breakfast on the Go
Resident BBQ
Catering from local restaurant
Pulled Pork Sandwiches
McD’s Monday
Taco Tuesday
Walkin’ Taco Wednesday
Waffle Wednesday
Wing Wednesday
Thirsty Thursday
Free Pizza Friday or Pizza Delivery to the Door
Fry YAY – Fry Friday
Frito Pie Friday
Float Friday
Sundae Saturday
Smore Saturday (for properties with a fire pit)
Paint Night
Pizza Delivery to Their Doors
Popsicles by the Pool
Hello Fresh Cook-Off
Netflix (Party) & Chill
Drive-In Movies
Food Truck Mania
Video Scavenger Hunt
Side-Walk Chalk Art Contest
Video Game Competition

Collateral Ideas

Item	Placement	Messaging
Banner	Leasing Office Pool Gym Dog Park Mail/Package Room Business Center Study Room Tennis Court Basketball Court	Promote the lifestyle of your community. Limit “renew today” message to 2 banners (leasing office and your most high traffic area)
A Frame	High traffic area	Front Side: Now Leasing LOGO Only a Few Spots Left Backside: Renew Your Lease Today
T Shirts	Team shirts Giveaway at resident events or when residents renew	Front side: Live the Suite Life at University Suites Live the Villa Life at Chase Village Live the Platinum Life at The Phoenix Back Side: Logo Ask Me How You Can Save $$$ Today? Ask Me How You Can Renew Your Lease Today? Social Media Handles
POP	Leasing Desk Clubhouse Business Center Office Doors Resident Doors Bathroom Stalls Shuttle Bus Place on Packages Background of Business Center Computers	Renewal POP’s: Use logo, make sure it is easy to read, include a call to action, stress urgency, contact information, and social media icons. Tag Line: “We’d love for to you to stay renew today!” “Early Bird Special” “Don’t Fall Behind, Renew Early to Save” “It’s Fall About You, Renew By _____ & ________” “Fall into Savings” “There’s Snow Place Like Home” “Love Where You Live” “2003 Western Suite is an Address, HRA Makes It a Home” “Oh My Dog, It’s Time To Renew” “Live where the Ducks Live” “Happy ReNew Year” “Don’t Drop the Ball this New Year, Renew Your Lease for Another Year” “Let’s Taco Bout Renewing” Call to Action: Renew Now Renew Today Sign Your Lease Online Today Sign Your Lease Today Call Now to Schedule Your Renewal Appointment Stress Urgency: Time is Running Out Don’t Miss Out Only a Few Available Only a Few Hours Left
Photobooth	In office	Make a fun sign or have a photobooth area and treat your renewals like VIP! Post the photos on social media.

CallMax Ideas

Outbound Call Recordings

Example One:

It’s a great day at Stadium Park. We hope you’re having a great day and we’re going to make it even better! Today we are kicking off renewal season. You are now able to sign your lease for another year and get up to $250 cash back! Check your email for more information. If you’d like to chat about your renewal offer, please stay on the line.

Example Two:

This is a friendly reminder that today is the last day to renew your lease. You can easily renew online from your smart phone or tablet. If you have any questions about your renewal, please call our office today at 541-338-4000.

Text Message

Example One:

Renewal season is approaching. . . Schedule your appointment with Ariel today to discuss your 2022-2023 lease renewal by replying to this message. If you have any questions, type “?” and a leasing consultant will follow up with you.

Example Two:

Thank you for joining Stadium Park’s VIP resident list. Bring your phone to the office to claim your $5 Dutch Bros gift card. Gift card available while supplies last. #WeLoveOurResidents

Example Three:

Exclusive Offer: Renew your lease today to get $250 cash back. Get an additional $100 if you show this text message to a Stadium Park Team Member. Expires 10/25/21

Example Four:

Stressed about finding housing for next year? We’ve got you covered! Tap on this link to renew your lease online. It’s quick, easy, and convenient!

Example Five:

REMINDER: Tomorrow is the last day to renew your lease! Renewing is easy. Tap here to renew. If you have any questions, please reply to this message.

Example Six:

Do you follow us on social media? Add us now to receive exclusive offers about our events, contests, and giveaways.

Instagram

Facebook

Renewal Evaluation

Please complete this report every two weeks (or as needed) to evaluate your renewal communication success.

Property: ________________ Leasing Manager: _______________ Date: __________________

Renewal Tracking	Yes	No	Comments
Are you meeting your weekly goal?			Yes! Let’s review what you’re doing right. No? Let’s dig deeper and find out why.
Email Campaign
Are people are opening your emails?			How many? #’s: ____________ %: :____________
Are people are clicking on the renewal link?			How many? #’s: ____________ %: :____________ How many people who’ve clicked on the link have actually renewed? · If they haven’t, give them a call to follow up, address their concerns, and close the deal!
Social Media
What is your most successful post?			Describe post: Why is it successful?
What posts are unsuccessful?			Describe post: Why doesn’t it work?
External Events
List external events that might affect your renewal strategy?			Event:

Final Thoughts

At Horizon Student, we consistently achieve the highest renewal percentages in our markets due to our unwavering devotion to the Pledge of Excellence. We provide an exceptional level of care and resident services that drive our residents to renew their lease. The renewal process begins the moment a prospect interacts with us. Every touchpoint, service request, and interaction are opportunities for us to go above and beyond. The Horizon Student Renewal Plan is here to help you plan an effective and strategic renewal campaign. Good luck and happy renewing!

Resources:

Was this article helpful?