AvidXchange End User Training & Support Links

Website: AvidXchange Portal Website

• If you are experiencing any login issues follow these steps:
  • First check that your username is correct
  • Click "Need help signing in?" > "Forgot Password?" - an email will be sent to you with a new temp PW.
  • Reach out to CJ Gilson or Courtney Conover for assistance

Email for Invoices:

• Avidbill email address: horizonap@avidbill.com

Important note about Taxes:

• Avid bill pay does not currently allocate taxes across all GL line items. This feature is expected to be released in Q4 2023
• Please associate taxes to the GL codes used in the invoice and avoid using the taxes section under "Line Items" until further notice.

Recap of Training:

• Portal log-in best practices
• Managing your user profile
• Overview of Indexing & Managing Exception Queues
• How to review, code, approve and dispute invoices
• How to search invoices
• How to ad-hoc and reassign workflows
• Where to send your portal related questions
• AvidXchange Community - You will need to register to access the Support & Training community
• Q&A

Link to Training Videos:

• AvidXchange End User Training - Session 1 10.30.23
• AvidXchange End User Training - Session 2 10.31.23

Resources:

• AvidXchange Vendor Notification