Respage Chatbot

Modified on Fri, 25 Apr at 4:05 PM

Purpose:

The Respage Chatbot is an AI-powered tool integrated into the property website, designed to provide 24/7 support for prospects and residents. It assists prospects by answering inquiries, scheduling tours, and gathering lead information. For residents, the chatbot includes an amenity scheduler, allowing them to book apartment amenities conveniently.

Policy:

The Chatbot is integrated with Entrata via API, ensuring that pricing and availability are updated daily.
The leasing team is responsible for updating office hours and leasing specials through the Respage dashboard as needed. Changes are reflected immediately.
The Chatbot’s primary goal is to schedule tours and gather lead contact information.

Procedure:

Tour Scheduling Process:

The Chatbot schedules a tour with a prospect and notifies them that the leasing team will reach out to confirm.
The Chatbot updates the Entrata calendar and guest card and sends an email notification with tour details.
The leasing team must call the prospect to confirm the appointment.
A prospect can schedule a tour up to two hours in advance.

Updating Chatbot Information:

To make updates, use the Responses tab in the Respage dashboard under Chatbot:

Special Offers
- Click edit
- Add special description
- Add date range
- Click Add Offer
- Click Save
Office Hours
- Click edit
- Add office hours or holiday hours
- Click Save
Pet Policy
- Click edit
- Enter pet policy
- Click Save Changes
Fees
- Add Description and Dollar Amount
- Select Monthly Fee or Pet fee if needed
- Click Save Changes
No Availability
- Update response and select Save
Click here for step-by-step instructions to update Special Offers.

Custom Responses

You have the option to add custom responses for services, frequently asked questions, and other items that aren’t included in the Respage chatbot default.

How to Add a Custom Response:

Click "Add Custom Response."
Response Title
- This title is for internal use only and is not visible to prospects.
Response Text
- Enter the exact response you want the chatbot to display.
- This is public-facing, so please double-check spelling and grammar.
- Use a complete sentence and avoid answering with a simple “yes” or “no.”
Keywords & Phrases
- Add keywords or phrases that will trigger the custom response.
- Separate keywords with commas.
- Avoid using the following keywords: availability, special, special offer, pet policy, fees, pet-friendly, and availability.
Quick Reply Button (Optional)
- Toggle "Show Quick Reply Button" on if you’d like to add a button to the chatbot.
- The first word or phrase in the "words/phrases to match" section will be used as the button title.
Photos (Optional)
- Upload photos if applicable.
- Choose whether the text should appear above or below the images.
Click "Save" to finalize your custom response.
Customize the template below to add custom responses to your Respage Chatbot.
Click here for step-by-step instructions.

Student Custom Responses:

Question	Answer	Search terms
Can I request specific roommates or apartments?	You can list your preferred roommates and even indicate apartment preferences on the roommate matching form during your application. Please note that specific requests are subject to availability and compatibility.	roommate request, choose roommates, apartment preference, request specific unit, custom roommate selection
Do I need renter's insurance?	Our company requires that all residents have $100k liability coverage. We offer a plan for $16 per person per month (through 2025), or you may submit proof of external coverage. Opt-out must be done through our portal.	renter’s insurance, lease requirements, liability coverage, insurance policy, mandatory insurance
Do I need to be a student to live here?	You don't need to be a student to live here. Our community is open to all qualified applicants.	non-student housing, do I have to be a student, who can rent, student lease, student-only
Do you offer roommate matching?	We provide a roommate matching service. You will complete a Roommate Matching Form with details about your social and study habits to help us pair you with compatible roommates.	roommate match, find a roommate, shared housing, paired roommates, roommate options
How do I get to class?	We are less than 1 mile from campus, making it a short walk, bike ride, or drive. We are also located on the KAT bus route for convenient access to classes and campus activities.	transportation, commute, getting to campus, travel to class, bus routes
How far is PROPERTY from UNIVERSITY campus?	PROPERTY NAME is less than 1 mile from the heart of campus and directly across the Tennessee River from Neyland Stadium on the KAT bus route.	distance, campus proximity, near university, how close, commute time
How fast in the WiFi?	Our community provides high-speed internet with speeds up to [X] Mbps, ensuring seamless streaming, online classes, and gaming.	WiFi speed, internet speed, fast internet, gigabit, high-speed internet, Mbps
Is parking available?	We offer assigned parking in the parking garage is available for $175/month. Covered and uncovered spots are first-come, first-served. We also offer bike racks and a storage room for easy campus commuting.	parking, where to park, parking pass, permit required, garage, lot availability
Is there a shuttle?	Yes, we offer a campus shuttle service during peak hours to make getting to and from the university easier.	shuttle, bus service, transportation, campus shuttle, does property have a shuttle
Is this a smoke-free community?	Yes, our student community is smoke-free. Designated smoking areas may be available outside the buildings.	smoke-free, smoking policy, no smoking, tobacco-free, vape, designated smoking areas, smoking
What is a lease installment?	A lease installment is the fixed monthly rent payment for the duration of your lease. The total lease amount is divided into 12 equal installments, due on the 1st of each month. Rent is not prorated.	lease payments, rent breakdown, installment plan, monthly rent, billing cycle
What is an individual lease?	An individual lease, also known as a by-the-bedroom lease, means you are only responsible for your own rent. Unlike joint leases, you are not liable for any unpaid rent owed by your roommates.	individual lease, by-the-bed lease, private lease, separate lease, roommate lease
What is included in a furnished apartment?	Furnished apartments include a full-size bed, desk, chair, dresser, sofa, coffee table, dining set, and kitchen appliances.	furnished, furniture included, what’s in apartment, move-in ready, provided furniture
What size is the mattress?	Our apartments include a full-size mattress.	bed size, mattress dimensions, what size bed, full-size bed, twin or queen
What is the guest policy?	Guests are welcome, but overnight stays may have limitations. Please refer to the lease agreement or check with the leasing office for the specific guest policy at our community.	overnight guests, visitor rules, guest parking, how long guests can stay
What security measures are in place?	Each resident is issued an electronic key fob for access to their apartment, the parking garage, and community amenities. Each bedroom has a personal key. Smoke detectors, fire sprinklers, and security cameras are located throughout the property.	safety, gated access, security cameras, key fob, emergency services
Are there community events or social activities?	We host regular community events, including social gatherings, fitness classes, and resident appreciation events to help you connect with other students and make the most of your time here.	resident events, student engagement, community activities, social calendar
Guarantor	If your income is less than three times the monthly rental installment, a guarantor can help you secure your lease. Your guarantor will need to meet income and credit qualifications and is financially responsible for ensuring lease terms and rental payments are met.	co-signer, lease approval, credit assistance, rental criteria, guarantor, co signer, cosigner

Conventional Custom Responses:

Question	Answer	Search terms
Are the apartments furnished?	Our apartments are not furnished.	furnished, furniture included, what’s in apartment, move-in ready, provided furniture
Are there community events or social activities?	We host regular community events, including social gatherings, fitness classes, and resident appreciation events to help you connect with your neighbors and make the most of your time here.	resident events, student engagement, community activities, social calendar
Do I need renter's insurance?	Our company requires that all residents have $100k liability coverage. We offer a plan for $16 per person per month (through 2025), or you may submit proof of external coverage. Opt-out must be done through our portal.	renter’s insurance, lease requirements, liability coverage, insurance policy, mandatory insurance
How fast in the WiFi?	Our community provides high-speed internet with speeds up to [X] Mbps, ensuring seamless streaming, online classes, and gaming.	WiFi speed, internet speed, fast internet, gigabit, high-speed internet, Mbps
Is parking available?	e offer on-site parking, and an annual parking permit is required. Carports and garages are available upon request. Please contact the office for more details.	parking, where to park, parking pass, permit required, garage, lot availability
Is this a smoke-free community?	Our community is smoke-free.	smoke-free, smoking policy, no smoking, tobacco-free, vape, designated smoking areas
What is the guest policy?	Guests are welcome! If they are bringing a vehicle, please visit the office to obtain a guest parking pass.	overnight guests, visitor rules, guest parking, how long guests can stay
What security measures are in place?	Our community features controlled-access entry, security cameras in common areas, and 24/7 emergency maintenance to ensure resident safety.	safety, gated access, security cameras, key fob, emergency services
Are there storage units or garages available?	We have a limited number of storage units available. Please contact the office for availability and pricing.	extra storage, garages for rent, additional space, self-storage
Are there quiet hours or noise policies?	At PROPERTY NAME, we strive to maintain a peaceful environment for all residents. Silent hours are enforced from 10:00 PM to 8:00 AM. Please keep noise levels to a minimum during this time. Contact us if you have any questions or concerns.	quiet hours, noise complaints, community guidelines, loud neighbors
Is there public transportation nearby?	We are conveniently located on the 79X LTD bus route. For the full schedule and route details, visit ltd.org.	bus routes, public transit, nearest train station, commuting options

Frequently Asked Questions

The Chatbot leads aren’t showing up in Entrata.
- Email marketing@horizonra.com for assistance.
The Chatbot is scheduling tours while the office is closed.
- Update the office hours in the Respage dashboard.
How do I update the Chatbot messaging?
- Email support@respage.com and include mbennett@horizonra.com in the request.
What is the Preleasing button for?
- The Preleasing setting should not be turned on unless the community is under construction. If enabled, the Chatbot will not provide immediate move-in availability.
Does the Chatbot update the guest card if the prospect is already in Entrata?
- Yes, as long as the prospect uses the same contact information.
How do I get access to the Respage Dashboard?
- Send your name, email address, and property name to support@respage.com.

Resources:

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