Entrata Reputation Management

Purpose (Why we do this):

Residents can submit reviews through their Resident Portal. Through Entrata, we can respond to these reviews and publish them to the property website. If the review has a low rating or negative comments, we can respond to these reviews but we don’t have to publish them to the property website. Currently, only 3 and 4 star published reviews are visible on the website.

Policy (What you're supposed to do):

Please respond to these reviews as outlined in the Reputation management article in Horizon Answers.

Procedure (HRA Way!):

How to View Entrata Reviews

1. Tools
2. Reputation Management
3. Select your property
4. Update date range

5. Review dashboard shows average star rating and recommendations.

6. Click on Reviews tab to view individual reviews:

 7. Click on a review and then “respond to review”:

8. Example of a review that is published to the property website:

Note: If you accidentally publish a review, it’s easily reversible. Click “unpublish” and the review will no longer show on your property website.